Ordering:
Feel free to contact me with any questions about my jewelry or the ordering process.
Please email me with the item number(s) and quantities you wish to purchase and your preferred method of shipping and payment (please do not send credit card number via email). I will get back to you with the total dollar amount and payment details for your order.
You can also use this printable form for Horse Coin Jewelry orders (PDF file).
You can also call the studio at 508.886.6233 and leave a message (sometimes we can't answer the phone if we're in the middle of melting glass or setting a diamond!). I will return your call as soon as possible.
Payment:
Payment in full is required before your order will be filled. Massachusetts residents will be charged 5% sales tax. We accept Visa, MasterCard, PayPal or checks. Orders paid via check will be delayed until check clears. To pay via credit card, please call 508.886.6233.
Shipping:
Orders will be shipped via USPS Priority Mail unless another method is requested. Insurance is suggested; we cannot be responsible for lost or damaged items once they have been shipped.
Estimated shipping charges USPS Priority Mail: $7.00.
Insurance Additional:
|
Value of Items |
Insurance Costs |
|
50.01 to 100.00 |
$2.05 |
|
100.01 to 200.00 |
$2.45 |
|
200.01 to 300.00 |
$4.60 |
|
300.01 to 400.00 |
$5.50 |
|
400.01 to 500.00 |
$6.40 |
Please use this as an estimate only. I will contact you before payment with the exact cost of your order. These shipping and insurance charges apply to US shipments only, all others will be quoted separately.
For security reasons, customers will be required to sign for their items and present positive ID.
Delivery Time and Rush Orders:
Normal turnaround time from receipt of payment to shipment of finished work is 2-4 weeks. Custom orders and pieces requiring special materials may take longer. Please inquire as to availability if rush shipping is needed for your item. Shipping charges will depend on your choice of delivery method (UPS, FedEx, USPS) and will be quoted prior to shipment.
Guarantee:
All jewelry purchased from Sherry Ploof is guaranteed to be of finest quality and free of defects. If you believe your purchase to be defective, it may be returned for repair or replacement. Please contact us for return authorization. If after return it is determined to indeed be defective, it will be repaired or replaced at our option and returned without charge to you.
Items exposed to abuse or adverse environments are not guaranteed. We also cannot anticipate any adverse allergic reactions to materials used in our jewelry, or slight variations in color, texture or pattern due to the handmade nature of each item.
Returns:
All returns must be authorized. Returned items must be received by us within 10 days of the date of invoice. Jewelry and beads must be unworn and in new condition. Because all items are made to order, there will be a 25% return fee.
Custom Designs:
Custom design ideas are welcome. Variations can be made on any of the designs shown, or we will happily put our experience to work designing a custom item especially for you. Please contact us with your specific requests.
Price Quotes:
For a quote on custom or gold designs, please call or email. Prices vary depending on materials used and fluctuations in the precious metals market. Prices on custom orders are valid for 30 days or until market fluctuation dictates a change. All prices quoted in US dollars.
Wholesale Orders:
Wholesale orders are welcome. Please contact me for details